Reducing change fatigue and time waste through prioritization and operating model redesign in a financial institution
The challenge
A regional financial institution faced mounting internal fatigue from overlapping initiatives, unclear priorities, and siloed operations.
Key challenges included:
Organizational change fatigue due to initiative overload
Time waste from misaligned priorities and duplicated efforts
Siloed operations and inconsistent decision-making
Limited visibility into strategic goals and resource allocation
Our approach
Solve Consulting was engaged to lead a strategic transformation initiative focused on streamlining decision-making, aligning leadership, and embedding sustainable ways of working. The engagement was partner-led and execution-focused, with senior consultants guiding the work from strategy through delivery.
Solve’s multi-phase approach included:
Enterprise Prioritization Model: Designed to identify and drive strategic initiatives with a customer-centric lens
Milestone Governance Framework: Structured transformation into achievable phases aligned with the organization’s long-term vision
Operating Model Redesign: Facilitated four months of workshops to define new roles, processes, and charters
Change Management Support: Developed communication materials, training plans, and sustainment strategies to embed new behaviors and reinforce alignment
Solve also supported the wind-down of a digital banking initiative and led change efforts for digitization programs.
Results delivered
The initiative delivered measurable and sustained impact:
Significant reduction in change fatigue through clearer prioritization and streamlined governance
Time savings and operational efficiency by eliminating redundant efforts and aligning teams
Annual OPEX savings of over $2 million through digitization and process optimization
Enhanced leadership alignment and transparency across departments
Successful rollout and sustainment of the new operating model, supported by “First 90 Day” plans and continuous improvement frameworks
Why it worked
Solve’s impact came from its ability to bring structure to ambiguity and momentum to stalled initiatives. The team helped leadership clarify priorities, simplify governance, and embed new ways of working—without overwhelming the organization. With senior consultants leading delivery end-to-end, the engagement maintained credibility, alignment, and focus throughout.