Brandon Bailey-Cummings
Principal, Solve Consulting
Brandon leads Solve’s Process Improvement service line.
Process Improvement: Tangibly improve your business performance
Processes are the backbone of every business improvement, but they only work if teams follow and own them. Solve helps organizations streamline operations, reduce costs, and sustain improvements that deliver measurable business value.
We structure our engagements to ensure client teams are involved from beginning to end, building the skills and capabilities required to sustain the changes.
Outcomes we’ve delivered
Shorter lead times - e.g., reducing the time it takes to submit regulatory applications by 40%
Reduced costs - e.g., improving equipment downtime scheduling to drive $6M annual savings and production gains
Lower headcount - e.g., delivering a 37% reduction in headcount while maintaining current service levels
Improved regulatory compliance - e.g., achieving 15% fewer regulatory non-compliances
Longer equipment operating lifetimes - e.g., driving $10M annual savings in reduced well liner start-up damage
Better customer/user satisfaction - e.g., improving the student experience from application to convocation
We’ve driven process improvements across sectors like oil & gas, mining, infrastructure, education, and government. From reducing regulatory application timelines and cutting costs to improving compliance and customer experience, we help clients streamline operations, unlock savings, and sustain performance gains.
“The Solve group have been extremely helpful in defining what a continuous improvement program looks like for [our company]. Their professionalism and ability to work at all levels of the corporation is a testament to their outstanding skillset. They came prepared to work. They added the energy that the project required and did it with a clear and inclusive approach to foster our process improvement goals. So far, so excellent.”
— Director, Customer Service Department (Crown Corporation Utility)
Process improvement services and deliverables
Process mapping & current state assessment so you can visualize current workflows and pain points
Targeted performance improvement focused on improving outcomes or achieving key performance indicators in a specific business area
Lean Six Sigma training to improve your team’s ability to eliminate waste, reduce costs, improve quality building and enable a culture of continuous improvement
Continuous improvement program stand-up to build your own process improvement function
Sustainment playbooks to help you keep improvements in place long after the project ends
Our approach to process improvement
Ineffective processes hold most businesses back, weighing on businesses performance and taking a toll on staff morale and retention. Put simply, good processes are a result of an aligned team, running in the same direction, with everyone understanding who is on point for what in order to achieve the intended outcome. Process inefficiencies come in many forms and aren’t always easy to diagnose, especially when staff are heavily involved in the day-to-day process. Solve helps clients take a step back and look critically at where improvements can be made in their business.
Solve’s approach is grounded in Lean Six Sigma and systems thinking, but always adapted to your operational realities. We help you get more from your existing platforms (whether that’s SAP PM for asset management, SCADA systems for field data, or custom scheduling tools), adapt to your regulatory and operational constraints, and supplement with Solve’s proven resources to accelerate results. Our systems thinking approach maps how decisions in one part of your operation, like maintenance scheduling, affect downstream impacts such as production uptime, emissions reporting, and contractor utilization.
But we don’t stop at fixing broken processes. We build internal skills and capability, align teams, and embed improvements that last, providing clear ownership, measurable outcomes, and a path forward your people can sustain.
Our process team
Our consultants bring deep experience across industries like energy, infrastructure, banking, and government. We’ve helped clients reduce operating costs, cut cycle time, and embed continuous improvement programs that scale.
Every engagement is staffed with the right mix of expertise, thanks to a resourcing model that combines full-time consultants, long-term contractors, and a trusted network of experienced specialists.This flexible approach ensures depth without compromise.
We understand complex industries and the business constraints you operate within; regulatory standards, risk management, public sentiment and scrutiny. We ensure that redesigned processes align with safety protocols, regulatory reporting standards, and audit readiness—so efficiency gains don’t come at the expense of compliance.